The logic of the new ISO 9001 version 2000 standard is the one to be always in customers monitoring. A monitoring oriented towards the satisfaction of their implicit needs and develop the customer loyalty. In fact, SNBG is always monitoring its customers whatever is their size or their source.

A follow-up procedure of customers complaints is severely applied within the company in order to reduce them to the minimum and to improve the product quality.

In addition, a toll-free number is provided to let customers express their expectations, opinions and recommendations.